Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Sorry, no returns on orders under $20 dollars. 

For refunds (if applicable), please send an email to support@ichromes.com with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

  • Faulty Product:  If the product has a manufacturing defect.
  • Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase. 

Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.  

Exchange Request Instructions

Please follow these instructions for Return Request: 
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to Support Email.

  1. Please include the following:
    - The photo(s)
    - A specific description of the issue
    - The Order Number - If there are multiple products in an order, identifying the product with the issue

    Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. 

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. 

We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

We do not offer prepaid return labels. Kindly check our refund policy and terms of service. Please know that customers are responsible for shipping back the item for refund.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 8 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@ichromes.com

Please note that any request received after 8 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 8 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production. 

Ambassador Program

Post. Tag. Get Rewarded!

Post. Tag. Get Rewarded!

Here's How It Works

Sign up above with your email and social media usernames. Keep an eye out for emails from us as we will send your rewards and any other ambassador program information there.

Post on IG & TikTok

Snap some pics or videos with you and your favorite Dropps cleaning products. Post on Instagram and/or TikTok and follow our post rules below. Don’t forget to tag us @dropps and include the hashtag #droppsambassador. We included some of our favorite posts below to give you some inspiration!

Get Rewarded

Earn exclusive merch, site credit, and rewards just from posting! Keep scrolling to see what you can earn! You'll be notified by the end of each week for the highest tier achieved.

Subheading

Post Rules & Inspiration

STEP 1

Posts must be made from accounts that are public.

step 2

Post must visibly display Ichromes products, use ichromesambassador and tag @ichromes

STEP 3

Maximum 5 tags per post (not counting people)

STEP 4

Posts must not be made from accounts with no previous posts

Here's What You Could Earn!

30% off

Post ONE time on IG or TikTok , Snapchat and get 30% off your next order! Use Use #ichromesambassador and tag @ichromes

SITE CREDIT

Post THREE times in-feed on IG or TikTok and get 500 Dropps points added to your account. IG Stories earn 50 points each! Use #ichromesambassador and tag @ichromes

vip MERCH

Post TEN times on IG or TikTok and win Ichromes swag, limited-edition products, and more.use #ichromesambassador and tag @ichromes

FAQ

How do I get rewarded?

Check your email! Rewards will be sent to the email you register wit

While we encourage you to share on other platforms, we are only offering rewards for Instagram posts and TikTok videos at the moment.

Instagram stories are included! You'll earn 50 points for every story post.

In order to receive rewards for your TikTok posts, you must tag@ichromes in the caption of your video.

You will receive an email on Fridays after posting on Instagram and/or TikTok if you earned a reward.

Ensure you are posting from a public account, tagging the correct brand, and following the post guidelines

You can contact us through our contact page! We will be happy to assist you.

Terms and conditions

To be eligible for rewards, you must sign up on this page and follow the post rules above.

Ambassadors must clearly and conspicuously disclose their material connection to Ichromes. Disclosure should include:Hashtags including #Ichromesambassador or #sponsored in their posts, or “I am part of Ichromes’

Ambassador Program, which gives me discounts, credits and other rewards for posting about Ichromes.

”Ambassadors’ posts should only make factual statements about Ichromes and will not include or infringe on the intellectual property of other parties.Ambassadors may not make disparaging, deceptive or misleading claims about Ichromes products or Ichromes’ competitors’ products or services.

Ambassadors may not post content that promotes unsafe activity, bigotry, racism, or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.Ambassadors must comply with the applicable platform’s (e.g., Instagram or TikTok) branded content guidelines.

Ichromes will monitor posts to ensure the accuracy of any claims and that Ambassadors have adequately disclosed their connection to Ichromes.

Ichromes has the right to address non-compliant posts, including by requiring you to fix the post and/or excluding the post from eligibility for any promotions.I

chromes may use rewards member photos for marketing purposes.Ichromes may update the rewards program at any time.

Contact Us

What if I didn't receive myreward?

Please contactambassador@ichromes.com.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included