Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report. The return address is set by default to the Ichromes partners facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

If Ichromes facility isn't used as the return address, you would become liable for any returned shipments you receive.

 

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.

You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).If you haven't registered an account on Ichromes.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).Ichromes does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Ichromes reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

For more info on returns, please contact: support@ichromes.com

Ambassador Program

Post. Tag. Get Rewarded!

Post. Tag. Get Rewarded!

Here's How It Works

Sign up above with your email and social media usernames. Keep an eye out for emails from us as we will send your rewards and any other ambassador program information there.

Post on IG & TikTok

Snap some pics or videos with you and your favorite Dropps cleaning products. Post on Instagram and/or TikTok and follow our post rules below. Don’t forget to tag us @dropps and include the hashtag #droppsambassador. We included some of our favorite posts below to give you some inspiration!

Get Rewarded

Earn exclusive merch, site credit, and rewards just from posting! Keep scrolling to see what you can earn! You'll be notified by the end of each week for the highest tier achieved.

Subheading

Post Rules & Inspiration

STEP 1

Posts must be made from accounts that are public.

step 2

Post must visibly display Ichromes products, use ichromesambassador and tag @ichromes

STEP 3

Maximum 5 tags per post (not counting people)

STEP 4

Posts must not be made from accounts with no previous posts

Here's What You Could Earn!

30% off

Post ONE time on IG or TikTok , Snapchat and get 30% off your next order! Use Use #ichromesambassador and tag @ichromes

SITE CREDIT

Post THREE times in-feed on IG or TikTok and get 500 Dropps points added to your account. IG Stories earn 50 points each! Use #ichromesambassador and tag @ichromes

vip MERCH

Post TEN times on IG or TikTok and win Ichromes swag, limited-edition products, and more.use #ichromesambassador and tag @ichromes

FAQ

How do I get rewarded?

Check your email! Rewards will be sent to the email you register wit

While we encourage you to share on other platforms, we are only offering rewards for Instagram posts and TikTok videos at the moment.

Instagram stories are included! You'll earn 50 points for every story post.

In order to receive rewards for your TikTok posts, you must tag@ichromes in the caption of your video.

You will receive an email on Fridays after posting on Instagram and/or TikTok if you earned a reward.

Ensure you are posting from a public account, tagging the correct brand, and following the post guidelines

You can contact us through our contact page! We will be happy to assist you.

Terms and conditions

To be eligible for rewards, you must sign up on this page and follow the post rules above.

Ambassadors must clearly and conspicuously disclose their material connection to Ichromes. Disclosure should include:Hashtags including #Ichromesambassador or #sponsored in their posts, or “I am part of Ichromes’

Ambassador Program, which gives me discounts, credits and other rewards for posting about Ichromes.

”Ambassadors’ posts should only make factual statements about Ichromes and will not include or infringe on the intellectual property of other parties.Ambassadors may not make disparaging, deceptive or misleading claims about Ichromes products or Ichromes’ competitors’ products or services.

Ambassadors may not post content that promotes unsafe activity, bigotry, racism, or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.Ambassadors must comply with the applicable platform’s (e.g., Instagram or TikTok) branded content guidelines.

Ichromes will monitor posts to ensure the accuracy of any claims and that Ambassadors have adequately disclosed their connection to Ichromes.

Ichromes has the right to address non-compliant posts, including by requiring you to fix the post and/or excluding the post from eligibility for any promotions.I

chromes may use rewards member photos for marketing purposes.Ichromes may update the rewards program at any time.

Contact Us

What if I didn't receive myreward?

Please contactambassador@ichromes.com.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included